DEV M. DEVENDRA

PMP, DASSM, CGMA, ACMA(UK)
Bus: (905) 712-0375 Mobile: (416) 562-0737 E-mail: dev.thejes@gmail.com

Sr. Program / Project Manager;   Director – Enterprise Architecture, Data Analytics, IT, Strategy

Program / project management, data analytics, software development, IT, and strategy professional with 25 years of experience in the banking, insurance, wealth management, healthcare, telecommunications, IT consulting, software development, and government industry sectors.  Successfully delivered large and complex data analytics / BI, application development, digital transformation, enterprise application integration, ICT infrastructure, technology centric business transformation and process re-engineering initiatives.

Extensive consulting and functional experience with leading global and Canadian companies such as Royal Bank of Canada (RBC), Sun Life Financial, HSBC Bank USA, HP Enterprise Services, IBM Canada, Bell Canada, Rogers, Nortel Networks, AT&T Canada (Unitel), ResponseLogic, Scotiabank, National Trust, Knowledge First Financial, Mortgage Insurance Company of Canada, Symcor, Resolve Corporation (D+H), Municipal Property Assessment Corporation, Liquor Control Board of Ontario, Oral-B Laboratories and Gillette Canada.

Led multi-million dollar (up to $25 million) enterprise initiatives and programs with project team sizes up to 70 staff at leading companies, while coaching and mentoring high performance IT delivery teams.  Successfully managed the delivery of multiple time-boxed, fixed budget and complex enterprise initiatives with high business impact, risks, uncertain business requirements or new technology introduction.  Deep skills implementing and using best practices and methodologies such as PMBOK, CMMI, ITIL, Iterative Waterfall and Disciplined Agile software development.

Collaborated with Executive Steering Committees and Project Management Office to establish appropriate project governance structures, processes and alignment to business strategy.  Managed organizational change and transition impacts of complex enterprise initiatives and program-level risk assessment, planning and mitigation.

Deep business transformation and process design/re-engineering experience and knowledge of best practices and methodologies.  Strategic outsourcing and IT delivery experience working with global outsourcing partners.  Led virtual (global, multi-location) project teams with clients and delivery teams in Canada, USA, Europe, and India.

Experience and knowledge of multiple technologies (Python, Java, J2EE, C#, .NET, VB, Lotus Notes) including n-tier and distributed computing architectures, SOA, ESB, API, Microservices, SaaS, Cloud computing / migrations, legacy mainframe systems and databases managing large and complex enterprise projects.  Used Disciplined Agile / Lean / Scrum software development methodology working with small cross-functional teams, using short cycles of “iterative” and “incremental” prototyping and development.  Strong big data management & analytics, data lake (EDL), Hadoop, ETL, data warehouse, data migration/conversion, data clean-up, OLAP, SSAS, business intelligence (Cognos, SSRS, Tableau), data analytics and reporting, and AI and ML expertise.

CAREER HIGHLIGHTS:

  • As IT Program Manager at Royal Bank of Canada provided direction and support for strategic initiatives to scale testing automation adoption to drive costs avoidance of $18 Million per annum for the Quality Engineering Solutions (QES) group within the RBC Innovation and Technology division. Provided program management support for multiple technology delivery teams on the high profile C86 Consent Capture and Remediation regulatory initiative for the Contact Centre Technology   Utilized a context sensitive disciplined agile, iterative and incremental delivery approach impacting contact center Advisor desktop applications, telephony and NLU IVR platforms, and supporting data analytics.
  • As Application Delivery Executive with HP Enterprise Services led global application delivery teams for the corporate web portals (WebSphere), data warehouse and business intelligence technology areas that provide service delivery excellence to clients. Responsible for the overall strategic, tactical and operational delivery planning / management, nurturing and growing client relationships and managing client SLAs and financial performance for the account.   Supported business development efforts and growth targets for clients by contributing innovative service solutions for customer strategic and operational needs.
  • As Director, Software Architecture & Engineering at MedGlobal Health, spearheaded the design and development of the MED Intelligence EMR / clinical information management software for HIV and STI working with a UK based physician. Established strategic relations with a US based partner for marketing proprietary clinical management software in developing countries.  Developed complex multi-year software implementation proposals for several Ministries of Health, and negotiated contracts and SOW with legal teams.  Developed patient journey models, system requirements, solution architecture and designs, product strategy, roadmap, and engineering project plans. Provided delivery leadership to the software development team.
  • At Sun Life Financial provided IT project management consulting for enterprise Application Programming Interface (API) platform initiative, and global Technology Governance revamp and Enterprise Architecture In addition, provided IT program management services for Individual Application Services division on: Complex 5-year initiative to convert over 60 VB6 applications to Java or C# / .Net technology platforms; WebLogic 12cR2 Currency and Java 8 infrastructure migration/upgrade program impacting 75 individual insurance and wealth applications. (This program had a project delivery team of over 70 staff); Business Intelligence – Cognos 7.5 migration to Microsoft SSAS / SSRS and Tableau; Individual IT Strategy, Vision, and Roadmap initiative.
  • Successfully managed the delivery of the CRTC mandated, high profile TV Unbundling initiative at Bell Canada with aggressive, fixed timelines. This complex initiative had multiple vendor delivery teams (IBM, Eagle, Tech Mahindra, and CGI) with an extended project team size of over 50 people.  In addition, directed the analysis, design, configuration and deployment of a $2 Million integrated Channel Commissioning Software.
  • Provided IT project management, strategy and management consulting services for the HSBC Bank, Technology & Services division in USA. Supported the bank strategic initiatives to migrate private-label credit card servicing to a new service provider with focus on high profile Credit Risk and BASEL regulatory reporting governance, data conversion, process migration and related system changes.
  • Provided leadership direction and program management oversight for large and complex strategic initiatives at Knowledge First Financial involving enhancements to the Plan Administration System (.NET technology), Regulatory Relationships and Complimentary Distribution Strategy.
  • As Transition Project Manager at Resolve Corporation (D+H) worked on a $17 Million Canada Student Loan Program (CSLP) Transition project for the Canadian Federal Government. Evaluated and made recommendations on Data Conversion and Client Migration strategies and options, as part of a Migration Planning Team composed of key Resolve and Federal Government CSLP staff.
  • As Program Manager successfully directed the full life-cycle implementation of 9 concurrent technology-centric Data Collection re-engineering projects at Municipal Property Assessment Corporation (MPAC) with an operating budget of over $3 Million, and project team of 40 to 60 staff. This resulted in streamlined and automated work processes impacting over 500 staff.

EDUCATION AND QUALIFICATIONS

Chartered Management Accountant (ACMA) designation from Chartered Institute of Management Accountants (CIMA) of UK, considered equivalent to a Master’s degree which specializes in business strategy, decision making, risk, financial management and control.  Chartered Global Management Accountant (CGMA) designation from American Institute of Certified Public Accountants and CIMA of UK.

Project Management Professional (PMP) and Disciplined Agile Senior Scrum Master (DASSM) global credentials from the Project Management Institute (PMI) of USA, and Certified Agile Project Manager from PMAC.

Certificate in Enterprise Architecture from University of Toronto (April 2023), and studied Computational Science at University of Leeds in England.